Support

Having trouble?

Please follow the steps below before contacting us – it usually fixed the issue.

1. Completely restart your computer.
2. Open Google Chrome
3. Open an Incognito Private Browsing File Tab within Chrome (If you’re not sure how, Google “how to open an incognito window in Google Chrome”).
4. Re-attempt to login to your account on this site.
5. If this doesn’t fix your problem, Contact Us. Please note that Ayla is very busy and may not be able to return your message of up to 72-hours (3-days). Please be patient!